Returns Policy

Returns Authorisation

A Goods Returns Authorisation Number (RAN) must be obtained from Love Lighting Store for each and every return so that we are able to process your return, otherwise we have no means of identifying the items being returned.

Before you return any item to us please follow our returns authorisation procedure by emailing sales@lovelightingstore.co.uk. We will provide you with a RAN and further information about where to post your returned item. Please note that a RAN is required before returning any order and we may refuse a return without a returns authorisation number.

Authorised product returns must be sent to:

Customer Services
Love Lighting
Unit 23
Evans Business Centre
Middlemore Road
Birmingham
B21 0BN


Packing the item

It is YOUR responsibility to pack items securely and you must pay for the return costs.

Please pack the item  securely and place your invoice and the returns authorisation number in the package. Please pack all returned goods securely enough that they are received by Love Lighting Store intact and with no loss or damage to the items. Apart from where you have received faulty items, you must comply with these returns requirements else your return may be rejected.


Items Damaged Upon Receipt

If you receive items which the packaging looks damaged on, please sign for the parcels as 'DAMAGED' when you receive them from the courier.  In all other cases, couriers documentation should be signed for as 'UNCHECKED' so that any warranty claims are unaffected.

Please check your order within 2 days of receipt of the items. If you find that the items are damaged in any way, please contact us by email within 2 days of receipt of the items to report the items as damaged on arrival and we will advise you of a RAN.


Returning Unwanted Items

If you wish to return unwanted goods for refund or exchange, they must be returned with their original packaging, unmarked and undamaged. If you want to return an item, please contact us by email within the 7 working days of receipt of the items for a RAN. We will be happy to accept goods back providing they are in “as new” condition and it is within 14 days from the date you received your order.

It is your responsibility to arrange and pay for the goods to be returned to us. As a refund will only be given if the goods are received back in “as new” condition, we recommend that you use a delivery method with adequate insurance in case the goods are damaged in transit. We cannot be held responsible for any damages in transit to items on their way back to us and will be unable to issue a refund if this should happen.

Refunds or replacements will be issued as requested. 

Monies will be refunded in full if goods are cancelled within the 7 day cancellation period.  All refunds are processed using the same method by which the original payment was made. Refunds are processed as quickly as possible, although under the Distance Selling Regulations we do however have 30 days to make this payment.

Goods returned outside the 7 day cancellation period may be subject to a re-stocking fee, up to 20% of the value of goods and this will be advised at point of cancellation.


Faulty Goods

If you find your goods are faulty in any way then we will either replace them or refund your money.

Faulty products should be packaged with their original packaging, or suitable alternative packaging, for them to arrive back with us in good condition.

We can only accept the return of opened items if they are faulty.  Please note that bulbs are not included in this warranty.


Distance Selling Regulations 2000
You have the right to cancel an order under the Distance Selling Regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer receives the goods. If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. Goods must be returned in an unused state and must be ‘as new’, complete with their original packaging intact.

Upon cancelling an order please contact us by telephone or email to obtain a Returns Authorisation Number. When posting an order you should do so by obtaining proof of postage or sending goods by Special Delivery. You are liable for the cost of returning the goods to ourselves. We will return your money within 30 days of your notice of cancellation. These rights apply to private consumer sales only, and are in addition to those which relate to faulty goods.

Once the item is received by Love Lighting Store, we'll issue a full refund for the product to your original payment method.

Claims

Any claims/return of goods shall be limited to, at our discretion, replacing the goods or refunding the price of the goods. Under no circumstances shall the liability of Love Lighting Store exceed the price of the goods.


Please note that we test all returned items

Please be aware that all returns are thoroughly tested. Any returned item which is not faulty will be returned to the customer at the customer’s cost. Refunds are not provided for returned products which are in good working order.